Help Center

SUPPORT HUB

How can we help you today? 💡

Popular:
Help Center Illustration

Frequently Asked Questions

How long does shipping take?
What is the return policy & buyer protection?
When do sellers receive their payouts?
How are book conditions rated (Like New, Good, Acceptable)?

Shipping & Courier Guide

1. Delivery Timeframes

Orders are typically delivered within 1 to 3 business days depending on the destination region.

2. Dispatch by Sellers

Sellers are requested to ship out books within 48 hours of order confirmation.

3. Courier Partners

We collaborate with reliable courier services to ensure safe and fast delivery right to your door.

4. Tracking Your Order

You can monitor your live delivery status at any time directly through your dashboard.

Seller's Guide

SELLER HUB

How to list, price, and ship your books successfully 🔖

Popular:
Seller Guide Illustration

How to create your listing

Click to view listing tips

How to price your books

How to set proper prices

How to ship your books

How to pack and ship your books

Frequently Asked Seller Questions

How do I correctly rate my book's condition?
How should I price my books to sell faster?
What are the best practices for taking photos?
When and how do I get paid for a sale?

How to Create a Great Listing

1. Instant Auto-Fill via ISBN
Enter the ISBN barcode for automatic title, author, and cover import.
2. Select Condition
Choose accurate condition (Like New, Very Good, Good, or Acceptable).
3. Write a Complete Description
Be transparent about any potential flaws, notes, or spine wear.
4. Upload Clear Photos
?
Photo Example
Capture front, back, and spine photos in a clean, well-lit environment.
Pro Tip: Clear and detailed listings build trust and lead to significantly higher sales!

How to Set Proper Prices

1. Market Research
Search similar listings on Reviold to see how other sellers price the same title.
2. Recommended Discounts
Set your price at a 30% to 50% discount compared to the original new retail price for faster sales.
3. Rare editions and vintage books
Out-of-print, signed, or rare collector books can be priced higher depending on market demand.

How to Pack and Ship Your Books

1. Order Notification
You will receive an instant notification for your sale via email or directly on your seller dashboard.
2. Safe Packaging
?
Packaging Example
Pack your book securely in a padded bubble envelope or cardboard box. Seal it firmly so it stays protected and safe during transport.
3. Dispatch
Print the shipping label directly from your seller dashboard, attach it firmly, and drop off the package at the designated courier location.

Buyer's Guide

BUYER HUB

How to search, order, and receive your favorite books safely 🛍️

Popular:
Buyer Guide Illustration

How to find & buy books

Click to view purchase steps

Understanding book condition

Check grading & quality standards

Buyer protection & returns

Learn about refunds & guarantees

Frequently Asked Buyer Questions

What payment methods are accepted on Reviold?
How long does shipping usually take?
What if the book arrives in a different condition than described?
How to make a return or request an exchange?

How to Find & Buy Books

1. Search & Filter
Use title, author, or ISBN in the search bar to quickly locate the book you want.
2. Check Photos & Description
Review seller photos, condition ratings, and notes carefully before adding to cart.
3. Safe Checkout
Complete your order securely using your preferred payment method.

Understanding Book Condition

1. Like New
Looks unread with no visible flaws, defects, or markings.
2. Very Good / Good
Light shelf wear or minor reading creases, but pages and spine remain intact.
3. Acceptable
Visible wear, notes, or highlighting, but fully readable without missing pages.

Buyer Protection & Returns

1. Guaranteed Orders
Your funds are held securely in escrow within the platform until you receive your order and confirm that everything is in order.
2. Easy Refund Request
If an item is damaged or incorrectly described, contact support to initiate a return or exchange.
3. Reliable Support
Our team helps resolve issues between buyers and sellers quickly and fairly.
4. Transaction Fee
?
Includes secure payment processing, buyer protection, payout costs, and platform operating fees. 🛡️
A small security fee applied at checkout to guarantee safe transactions, protect your money, and keep our platform completely safe.

Open Support Ticket

Please fill out the form below for return, exchange, or order issues. Include your Order ID and photos for faster resolution.

Click to upload photos
Clear photos of item and packaging (JPG, PNG)

Shipping & Courier Guide

SHIPPING HUB

How to package, dispatch, and track your book deliveries safely 📦

Popular:
Shipping & Courier Guide Illustration

Shipping Options & Times

View delivery partners & times

Packaging Your Books

Safe packing guidelines for sellers

Tracking & Delivery Help

Track parcels & resolve delays

Frequently Asked Shipping Questions

Which courier services are supported on Reviold?
How much does shipping cost for books?
How long does a seller have to dispatch an order?
What happens if my package is lost or delayed?

Shipping Options & Delivery

1. Automated Shipping Vouchers
When an order is placed, a prepaid shipping label/voucher is generated automatically for the seller.
2. Fast Courier Delivery
Standard delivery takes 1-3 business days once the courier picks up the package.
3. Locker & Home Pickup
Flexible options available for buyers to pick up from nearby smart lockers or receive direct home delivery.

Book Packaging Guidelines

1. Protect Corners & Cover
Wrap the book in bubble wrap or thick protective paper to prevent bent corners during transit.
2. Use Sturdy Envelopes or Boxes
Place the book inside a padded bubble mailer or a snug cardboard box to keep it dry and undamaged.
3. Attach Shipping Label Securely
Print and firmly tape the Reviold shipping voucher on the outer packaging without covering the barcode.

Tracking & Delivery Support

1. Real-Time Tracking
Find your tracking code in your Reviold account dashboard under "My Orders".
2. Delivery Status Updates
Notifications will be sent via SMS/Email as soon as your parcel arrives at its destination or locker.
3. Need Assistance?
If tracking stops updating or an issue occurs, contact our team with your Order ID for swift resolution.

Policies & Rules

POLICY HUB

Essential guidelines and safety rules for our community

1. Terms of Use 2. Seller Terms 3. Protection Policy 4. Payments & Fees 5. Shipping & Returns 6. Privacy Policy 7. Cookie Policy 8. Contact Info
Policies Illustration

1. Terms of Use

Loading content...

My Account & Settings

ACCOUNT HUB

Manage your personal information, security, and profile preferences

Popular:
My Account Guide Illustration

Edit Profile Details

Update photo, bio & personal info

Password & Security

Change password & login options

Notification Preferences

Manage email & site alerts

Frequently Asked Account Questions

How can I change my email address or username?
What should I do if I forget my password?
How can I delete or deactivate my account?
Is my personal data kept secure?

Managing Your Profile

1. Navigate to Account Settings
Navigate to your account settings to access your profile options.
2. Update Profile Information
In the Store Manager under General Setting, update your Display Name, Email, Store logo, or Banner image.
3. Save Changes
Scroll down to the bottom of the page and click Save Changes to update your store profile immediately.

Password & Account Security

1. Navigate to Account Settings
Navigate to your account settings and click on the Account Details tab in the left side menu.
2. Change Password
Enter your current password, type your new password, and confirm it in the respective fields.
3. Save Changes
Click Save Changes at the bottom of the page to apply your new security credentials.

Notification Preferences

1. Order & Delivery Updates
Choose whether to receive real-time SMS and email updates regarding package status and sales.
2. Marketing & Recommendations
Toggle promotional emails, seasonal deals, and tailored book recommendations on or off.
3. Community Alerts
Control alerts for buyer/seller messages, review reminders, and account activity updates.

Member Reviews

REVIEWS HUB

Learn how buyer & seller ratings work, review timelines, and automated feedback 

Popular:
Member Reviews Illustration

How Reviews Work

Mutual ratings for buyers & sellers

7-Day Rating Window

Starts when transaction completes

Automatic 5-Star Rating

Auto-assigned after 7 days

Frequently Asked Review Questions

How do buyers and sellers rate each other?
When does the 7-day review timeframe begin?
What happens if no review is submitted within 7 days?
Can I edit or delete a review after submitting it?

How Reviews Work

1. Transaction Completion
Reviewing opens as soon as the buyer confirms everything went well or an order transaction finishes.
2. Two-Way Ratings
Buyers rate sellers on book condition & service; sellers rate buyers on smooth transaction & communication.
3. Community Trust
Your feedback helps keep the Reviold marketplace safe and transparent for everyone.

7-Day Rating Window

1. Timer Activation
The 7-day period starts automatically after the transaction is completed or resolved.
2. Reminders
Reviold sends helpful notifications during this window so you don't miss your chance to rate.
3. Fair Timeframe
Seven days gives both parties sufficient time to inspect items and share feedback.

Automatic 5-Star Rating

1. Automated Feedback
If no review is submitted within 7 days, our system automatically awards a 5-star rating.
2. Smooth Progression
This ensures sellers and buyers continue building positive reputation without delays.