Help Center

SUPPORT HUB

How can we help you today? 💡

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Frequently Asked Questions

How long does shipping take?
What is the return policy & buyer protection?
When do sellers receive their payouts?
How are book conditions rated (Like New, Good, Acceptable)?

Seller's Guide

SELLER HUB

How to list, price, and ship your books successfully 🔖

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How to create your listing

Click to view listing tips

How to price your books

How to set proper prices

How to ship your books

How to pack and ship your books

Frequently Asked Seller Questions

How do I correctly rate my book's condition?
How should I price my books to sell faster?
What are the best practices for taking photos?
When and how do I get paid for a sale?

How to Create a Great Listing

1. Instant Auto-Fill via ISBN
Enter the ISBN barcode for automatic title, author, and cover import.
2. Select Condition
Choose accurate condition (Like New, Very Good, Good, or Acceptable).
3. Write a Complete Description
Be transparent about any potential flaws, notes, or spine wear.
4. Upload Clear Photos
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Photo Example
Capture front, back, and spine photos in a clean, well-lit environment.
Pro Tip: Clear and detailed listings build trust and lead to significantly higher sales!

How to Set Proper Prices

1. Market Research
Search similar listings on Reviold to see how other sellers price the same title.
2. Recommended Discounts
Set your price at a 30% to 50% discount compared to the original new retail price for faster sales.
3. Rare editions and vintage books
Out-of-print, signed, or rare collector books can be priced higher depending on market demand.

How to Pack and Ship Your Books

1. Order Notification
You will receive an instant notification for your sale via email or directly on your seller dashboard.
2. Safe Packaging
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Packaging Example
Pack your book securely in a padded bubble envelope or cardboard box. Seal it firmly so it stays protected and safe during transport.
3. Dispatch
Print the shipping label directly from your seller dashboard, attach it firmly, and drop off the package at the designated courier location.

Buyer's Guide

BUYER HUB

How to search, order, and receive your favorite books safely 🛍️

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How to find & buy books

Click to view purchase steps

Understanding book condition

Check grading & quality standards

Buyer protection & returns

Learn about refunds & guarantees

Frequently Asked Buyer Questions

What payment methods are accepted on Reviold?
How long does shipping usually take?
What if the book arrives in a different condition than described?
How to make a return or request an exchange?

How to Find & Buy Books

1. Search & Filter
Use title, author, or ISBN in the search bar to quickly locate the book you want.
2. Check Photos & Description
Review seller photos, condition ratings, and notes carefully before adding to cart.
3. Safe Checkout
Complete your order securely using your preferred payment method.

Understanding Book Condition

1. Like New
Looks unread with no visible flaws, defects, or markings.
2. Very Good / Good
Light shelf wear or minor reading creases, but pages and spine remain intact.
3. Acceptable
Visible wear, notes, or highlighting, but fully readable without missing pages.

Buyer Protection & Returns

1. Guaranteed Orders
Your funds are held securely in escrow within the platform until you receive your order and confirm that everything is in order.
2. Easy Refund Request
If an item is damaged or incorrectly described, contact support to initiate a return or exchange.
3. Reliable Support
Our team helps resolve issues between buyers and sellers quickly and fairly.
4. Transaction Fee
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Includes secure payment processing, buyer protection, payout costs, and platform operating fees. 🛡️
A small security fee applied at checkout to guarantee safe transactions, protect your money, and keep our platform completely safe.

Open Support Ticket

Please fill out the form below for return, exchange, or order issues. Include your Order ID and photos for faster resolution.

Click to upload photos
Clear photos of item and packaging (JPG, PNG)

Shipping & Courier Guide

SHIPPING HUB

How to package, dispatch, and track your book deliveries safely 📦

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Shipping Options & Times

View delivery partners & times

Packaging Your Books

Safe packing guidelines for sellers

Tracking & Delivery Help

Track parcels & resolve delays

Frequently Asked Shipping Questions

Which courier services are supported on Reviold?
How much does shipping cost for books?
How long does a seller have to dispatch an order?
What happens if my package is lost or delayed?

Shipping Options & Delivery

1. Automated Shipping Vouchers
When an order is placed, a prepaid shipping label/voucher is generated automatically for the seller.
2. Fast Courier Delivery
Standard delivery takes 1-3 business days once the courier picks up the package.
3. Locker & Home Pickup
Flexible options available for buyers to pick up from nearby smart lockers or receive direct home delivery.

Book Packaging Guidelines

1. Protect Corners & Cover
Wrap the book in bubble wrap or thick protective paper to prevent bent corners during transit.
2. Use Sturdy Envelopes or Boxes
Place the book inside a padded bubble mailer or a snug cardboard box to keep it dry and undamaged.
3. Attach Shipping Label Securely
Print and firmly tape the Reviold shipping voucher on the outer packaging without covering the barcode.

Tracking & Delivery Support

1. Real-Time Tracking
Find your tracking code in your Reviold account dashboard under "My Orders".
2. Delivery Status Updates
Notifications will be sent via SMS/Email as soon as your parcel arrives at its destination or locker.
3. Need Assistance?
If tracking stops updating or an issue occurs, contact our team with your Order ID for swift resolution.

Policies & Rules

POLICY HUB

Essential guidelines and safety rules for our community 📝

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1. Platform Integrity & Community Standards

Reviold operates as a dedicated peer-to-peer marketplace designed to connect book buyers and sellers in a secure environment.

All interactions, negotiations, and payments must take place exclusively through the official Reviold platform.

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2. Listing & Selling Obligations

Sellers bear full responsibility for the accuracy of their listings. Every item listed must represent a physical book currently in possession.

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3. Shipping, Handling & Order Fulfillment

Upon receiving a purchase order, sellers are required to package the book securely and dispatch within 1 to 3 business days.

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4. Buyer Protection & Dispute Resolution

All transactions on Reviold are safeguarded by our Buyer Protection protocol. Funds are held securely until delivery.

Buyer and Seller Protection

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Evidence

Seller Evidence
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Seller Evidence Example

Sellers are encouraged to take a clear photo of the item placed inside the open box before sealing.

Buyer Evidence
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Buyer Evidence Example

Buyers are encouraged to photograph package damage and record unboxing where possible.

My Account

Manage your account settings, profile information, and notification preferences.

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Member Reviews

Understand how the review and rating system works for buyers and sellers.

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